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Table of Contents
Related Manuals for Sagem Optus RL302
Summary of Contents for Sagem Optus RL302
- Page 1 Quick Start Guide for Optus Wireless Voice Box...
- Page 2 As an Optus Wireless Telephony customer, you can enjoy a range of Optus services, including Call Waiting, Call Divert (All Calls), Caller ID, Call Barring (Arranged via Customer Service) and VoiceMail. This pack includes: • Optus Voice Box (Sagem RL302) • Power adaptor • Quick Start Guide...
- Page 3 Voice Box lights – what do they mean? Phone Handset Antenna VoiceMail Light Is? The SIM Card Searching for Power Off No message is missing the network Strong The SIM Card Power On network is OK reception Slow: Handset is in use Weak network Blinking New Message...
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Page 4: Getting Started
Getting Started Set up Step 1: Activation If you receive your SIM card via courier, call 1800 555 050 to activate your service. Our lines are open: Monday-Tuesday and Thursday-Friday: 9am to 5.30pm Wednesday: 10am to 5.30pm Step 2: Insert the SIM card Caution: When inserting or removing the SIM card, you must disconnect the power adaptor from the device. - Page 5 Step 3: Placement For best signal strength, we recommend you place your Voice Box and telephone in a location within your premises that is close to a window. The Voice Box can sit in a horizontal position or be mounted on the wall. The Antenna light signal on the front of the Voice Box will stay constant when the reception is good.
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Page 6: Using The Service
Using the service Making Calls To make a call: Ensure your Voice Box is set up as per the “Getting Started” section. When you hear the dial tone, dial the number you wish to call. After you have dialled the number, you will experience a slight delay before you hear the ringing tone;... - Page 7 Enter your VoiceMail PIN and press #. This is the PIN number you created during your VoiceMail setup. Deleting, replaying and saving messages Once you have heard each message, you will be given these options: • To delete, press 3. •...
- Page 8 Quick Reference Table - Call Feature Codes for the Voice Box Call Features Operation using handset Call Hold (single party) ^ Press R key, Hold or re-activate call Call Waiting activate Dial *43# to activate Call Waiting de-activate Dial #43# to de-activate Press R followed by 0 key when call waiting beeps Reject a Call Waiting ^ are heard...
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Page 9: Handy Hints
Handy Hints • The Voice Box is a stand-alone unit and does not need to be plugged into your telephone wall socket. • The Voice Box is compatible with cordless phones. • In order to connect multiple handsets (up to 3) on the one service number you can purchase an “RJ11 triple adaptor”... -
Page 10: Safety Precautions
Safety Precautions Read this manual and the safety precautions carefully before use. Explain their contents to your children and/or employees, and potential hazards associated with using the telephone. • Only use the main units supplied. • Do not use the Voice Box in environments subject to explosion hazards (e.g. - Page 11 Handling of customer complaints Optus Statement on Customer Service Standards INTRODUCTION Optus aims to provide the highest level of customer service, which includes the handling of complaints. This statement outlines Optus’ procedures for the handling of customer complaints in relation to our products and services. It sets out our current complaint handling policy, which is compliant with the ACIF Industry Code on Complaint Handling.
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Page 12: Technical Help
Technical Help For general billing, faults or technical assistance, please call one of our helpful Optus Customer Care Specialists: Optus Wireless Telephony and Optus Wireless ‘yes’ Fusion For Residential Customers: 133 697 For Small Business Customers: 133 343 1371155 03/08...