Returns & Refunds Policy for Mysecuritydirect.com
At mysecuritydirect.com we value your satisfaction and want to ensure you have a positive shopping experience with us. Please read our return and refund policy carefully to understand how returns are handled.
30-Day Return Period:
You may return products purchased from Mysecuritydirect.com within 30 days from the date of delivery. We will issue a full refund to your original payment method upon a successful return.
Return Eligibility:
To be eligible for a return, please ensure the following conditions are met:
- The order or item(s) were purchased directly from Mysecuritydirect.com
- The 30-day return period starts from the date you receive your order or when it's marked as "delivered" in our system.
- The item(s) must be returned in their original packaging, with all accessories included, and in new or as-new condition.
- You have followed the return instructions provided by Mysecuritydirect.com
Special Circumstances for Partial Refunds:
Partial refunds may be granted under the following special circumstances:
- If the item is not returned in its original condition, damaged, or missing parts/accessories due to reasons not attributable to support@mysecuritydirect.com
Restocking Fee:
All returns are subject to a 15% restocking fee, which will be determined based on the brand, product, and specific circumstances of your return.
Unreceived Refund:
If you haven't received your refund within the expected timeframe, please check with your bank or credit card company. If you need further assistance, contact us at support@mysecuritydirect.com, and we will assist you in resolving the issue.
Exchange Policy:
If you wish to exchange an item, it must be unused, and in its original packaging, with all accessories included, and in new condition. Please contact us at support@mysecuritydirect.com to arrange an exchange.
Missing Parts or Accessories:
If you did not receive all the parts or accessories included with your order, please contact us at support@mysecuritydirect.com, and we will promptly address the situation.
Change of Shipping Address:
If you provided the wrong shipping address during checkout, please contact us at support@mysecuritydirect.com within 24 hours of your purchase. We will attempt to adjust the address, but additional fees may apply, determined by the shipping carrier.
Order Cancellation:
To cancel your order, contact us at support@mysecuritydirect.com with the subject line "CANCEL, ORDER#," and specify your order number within 24 hours of your purchase. If the order has already been processed and shipped, we cannot guarantee immediate cancellation.
Shipping Costs:
Return shipping costs are the responsibility of the customer, except in cases where the item was received damaged, missing parts, or due to Mysecuritydirect.com's fault. We will cover return shipping costs under these special circumstances.
Damaged Items Upon Arrival:
If your item(s) arrive damaged, please contact us at support@mysecuritydirect.com within 48 hours of receiving your order, providing your order number and photos/evidence of the damage. We will promptly send a replacement item, and in some cases, provide a return shipping label. Usually within 1to2 business days.
Rebate Program (if applicable):
For eligibility and terms of any promotional rebate program, please refer to the specific promotion details provided on Mysecuritydirect.com Terms may vary, and earlier purchases, returns, or order cancellations may affect rebate eligibility.
Refund Process:
Once we receive and inspect your return, you will receive an email notification confirming the processing of your refund. If approved, the refund will be credited to your original payment method. Please allow your bank or credit card company up to 5-10 business days to process the refund.
Additional Questions:
If you have any further questions or require assistance not covered in this policy, please don't hesitate to contact us at
Phone: +18123591112
Email: support@mysecuritydirect.com
Address:725 Hendricks St, Berne, IN, 46711, United States
